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LogiSense > Solutions > Converged Billing/OSS > Technical Ticket Tracking Module
TECHNICAL TICKET TRACKING MODULE
Designed to help you effectively track support incidences, increase customer retention and be able to manage accounts more effectively.
- Complete audit trail of support/customer service tasks per customer
- Customer self service trouble ticket submissions via end-customer portal
- Time to repair (TTR) and escalation rule capabilities
- E-mail alerts and forwarding of new and resolved tasks
- Online status viewing available for end customers
