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LogiSense > Solutions > Converged Billing/OSS > End-Customer Self Care Portal

END-CUSTOMER SELF-CARE PORTAL

Allowing customers to access a web portal so they can change their profiles and manage or upgrade their accounts and services without the involvement of your technical or service personnel is a sound marketing strategy.

Subscriber self-care also produces numerous operational efficiencies.

Reduction in technical and/or service personnel involvement
Customize look and feel to match your current corporate identity and web site
Offer customers an online unified view of their accounts
Increase process and task automation
Boost first call resolution rate

Friday October 10 2008